Refund & Cancellation Policy
Last updated: October 2026 • Fair milestone-based accountability for custom software engineering.
1. Milestone-Based Refund Structure
Because bespoke software architecture and 3D visual campaigns require substantial dedicated engineering hours from senior directors, projects are governed by deliverable-tied milestones. This ensures that you only pay for verified work that meets the documented specification.
2. Cancellation Prior to Prototype Approval
If you decide to cancel a custom build before the interactive prototype and database schema are approved (Phase 1), you are eligible for a partial refund of the 30% initiation deposit, minus direct scoping and wireframing hours expended up to that point.
3. Staging Review & Code Quality Guarantee
During the Alpha Staging phase (Phase 2), if the delivered codebase or interface does not perform in accordance with the signed Scope of Work, our team will provide up to two comprehensive revision rounds to bring the build into full compliance at no additional charge. If the core functional criteria still cannot be met, remaining unbilled milestone payments are cancelled.
4. 30 to 90-Day Post-Launch Warranty
Following final production deployment and code repository handoff, all projects are backed by a complimentary 30 to 90-day defect warranty. If any code failure or bug is discovered within the agreed specification, our engineers remediate it with priority response.
5. Non-Refundable Items
Third-party fees paid directly to vendors (such as domain registrations, Meta WhatsApp API conversation charges, Apple App Store developer enrollment fees, or cloud server compute bills) are non-refundable by IT Smart Media.
6. How to Request a Review
To discuss a project review or milestone adjustment:
IT Smart Media Client Relations
Email: smads018@gmail.com
Direct WhatsApp / Phone: +92 316 567 3338