Terms of Service

1. Engagement Scope & Proposals

All custom software development, mobile application programming, touchscreen POS deployments, CRM engineering, and 3D CGI video services are executed under mutually agreed statements of work (SOW) or written project specifications. Scope adjustments requested after development kickoff are estimated transparently via written change orders.

2. Milestone Verification & Payments

Payments are structured along transparent deliverables:

• Initiation Deposit (30%): Covers architectural architecture, UX wireframing, and environment setup.
• Alpha Staging Milestone (40%): Covers functional prototype demonstration and database integration.
• Final Production Settlement (30%): Due upon deployment to client production servers, domain connection, and Git source code transfer.

3. Intellectual Property Rights

Upon complete settlement of all agreed project milestone fees, 100% of custom application source code, bespoke visual assets, schema files, and proprietary configurations created specifically for the client become the sole property of the client. Third-party open-source libraries incorporated in the build remain subject to their respective MIT, Apache, or BSD licenses.

4. Post-Launch Warranty SLA

IT Smart Media provides an inclusive 30 to 90-day post-launch warranty on all delivered code. During this period, any defects, syntax faults, or regressions non-compliant with the initial agreed specification are remediated at zero additional fee. Warranty does not cover issues resulting from client modifications, external third-party API deprecations, or malicious tampering by unauthorized actors.

5. Limitation of Liability

In no event shall IT Smart Media or its directors be liable for indirect, punitive, or consequential damages resulting from third-party hosting outages, payment gateway policy updates, or domain registrar suspensions outside our direct control.

6. Governing Law & Arbitration

These terms are governed by commercial contract principles. Any dispute that cannot be resolved amicably shall be submitted to confidential professional mediation.

IT Smart Media Operations
Email: smads018@gmail.com
Direct Phone: +92 316 567 3338